STOCKED ITEMS SHIPPED OUT WITHIN 24 HOURS!
Order Processing Time
In most cases, your order will be processed and sent on the day it is received at Excellence Billiards NZL before 3pm (New Zealand) Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on back-order, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (Monday - Friday) of placing your order.
Excellence Billiards NZL does not process orders on weekends or holidays.
Order Shipment Time
New Zealand: 1-4 working days on all stocked items (National Courier)
International: 4-10 working days on all stocked items (International Courier)
Excellence Billiards NZL carries a large stock of the Pool cues, Pool cases, and Billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online Pool / Billiard supplies and auction style sites that simply drop ship their products direct from various Pool / Billiard wholesalers.
If we happen to be out of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item.
We feel that just because we might be out of an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped as one.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call Excellence Billiards NZL +64 9 443-7227
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Excellence Billiards NZL immediately. Excellence Billiards NZL ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety.
Excellence Billiards NZL is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
All claims for missing items must be made with Excellence Billiards NZL within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Excellence Billiards NZL will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Excellence Billiards NZL to correct the problem.
Colours and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colours on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.
Warranty issues will require the customer to return the product to Excellence Billiards NZL at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Excellence Billiards NZL will help in any way possible with any warranty claims you might have.
A limited edition cue shaft with the new carbon technology that ensures great playing performance.Produced with the finest material by Miki Co. Ltd.Details:Cue tip: Zan Plus MCue tip diameter: 12.20mmFerrule: Ig4 Shaft length: 29"Joint Wavy or United PRE ORDER NOW FOR NEXT SHIPMENT! (contact us for a current ETA)
Cuetec Cynergy 15K Carbon Shaft
Introducing the all-new Cuetec Cynergy 15K Carbon Composite Shaft. Designed and developed with the input and direction of five-time U.S. Open Champion, Shane Van Boening, the Cynergy 15K was engineered for world-class performance. Constructed with a unique pattern of spun 15K carbon fiber tow, reinforced by a poly-foam core; the Cynergy 15K util...
Mezz Cues Airdrive II
The revamped Mezz Airdrive 2 was designed for superior balance, accuracy, control and consistency for more confidence in every jump. This jump cue features the ADII carbon shaft combined with a mini Wavy joint for quick assembly yet maintaining a tight fit to help the jump cue, the player and the cue ball to work together in harmony. Put the hig...
FURY (SN-3) 57" 2-PC ASH SNOOKER CUE
Grade 'A' Snakewood, Rosewood and Ebony Canadian Ash snooker cue comes with an additional 15CM Mini Butt, This Fury handcrafted Cue is ideal for players looking for a cue to help them advance to a much more consistent level this will allow you to be more consistent shot by shot, this Cue weighs 18-21 OZ and has a length of 1.45cm (57") this also...
The G-4136 features Antique Stained Curly Maple forearm and butt sleeve with graphic blue recon points, white & blue recon diamonds, black palm accents, white Implex joint collar, and genuine black double-pressed Irish linen wrap.Lifetime Guarantee even against warpageMade from 100% North American Grade A Hard Rock MapleHigh-quality French L...
FURY (SN-4) 57" 2-PC ASH SNOOKER CUE
Grade 'A' Rosewood Canadian Ash Shaft snooker cue comes with an additional 15CM Mini Butt, This Fury handcrafted Cue is ideal for players looking for a cue to help them advance to a much more consistent level this will allow you to be more consistent shot by shot, this Cue weighs 19-21 OZ and has a length of 1.45cm (57") this also looks fantasti...
Universal Cues 111-5
Universal Cues offer classic styling with an edge of technology. Universal has changed the game of pool forever by taking pool shaft technology beyond simple deflection reduction. From their line of standard cues with traditional styling to upgraded cues with LS Shaft technology, you're sure to find the perfect cue for your style and budget. Cue...
Schon Cues STL9
Schon STL9 has a Birdseye maple forearm with 4 Ebony with Maple veneers and white diamond design. The butt sleeve is Ebony with Maple windows with white diamond design in each window. Completing the cue is a black and white Irish linen wrap and custom rings. Cue details Product ID: STL9 Cue Type: Play Cue Shaft Type: Schon Cues Shaft Joint Type:...
Mezz Cues ACE-806
The much awaited Mezz ACE Series with the new Hybrid Alpha Shaft has arrived. The shaft is a perfect marriage of carbon fiber and hard maple, resulting in a final product 30% stronger than the conventional wood shaft without sacrificing the appropriate amount of flexibility at the tip. The ACE line connects the unique Wavy Pin directly to the sh...
Mezz Cues PBKG-A
The reinvented Power Break Kai features the newly developed Deep Impact 2 shaft combined with the composite wood butt technology that delivers additional power, speed and accuracy. When using added speed needed for the break, the cue ball is often contacted off target. The Power Break Kai is the solution to providing further power and control al...
Players G3355 Graphic Series Cue. This cue has a black forearm with white points along with white diamonds with turquoise design at the base of each point. Butt sleeve is black with matching forearm design. Wrap section is white no wrap.Product ID: G3355Default Tip: Le ProCue Type: Play CueShaft Type: Hard MapleJoint Type: 5/16 x 18 ThreadShaft...