STOCKED ITEMS SHIPPED OUT WITHIN 24 HOURS!
Order Processing Time
In most cases, your order will be processed and sent on the day it is received at Excellence Billiards NZL before 3pm (New Zealand) Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on back-order, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (Monday - Friday) of placing your order.
Excellence Billiards NZL does not process orders on weekends or holidays.
Order Shipment Time
New Zealand: 1-4 working days on all stocked items (National Courier)
International: 4-10 working days on all stocked items (International Courier)
Excellence Billiards NZL carries a large stock of the Pool cues, Pool cases, and Billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online Pool / Billiard supplies and auction style sites that simply drop ship their products direct from various Pool / Billiard wholesalers.
If we happen to be out of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item.
We feel that just because we might be out of an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped as one.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call Excellence Billiards NZL +64 9 443-7227
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Excellence Billiards NZL immediately. Excellence Billiards NZL ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety.
Excellence Billiards NZL is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
All claims for missing items must be made with Excellence Billiards NZL within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Excellence Billiards NZL will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Excellence Billiards NZL to correct the problem.
Colours and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colours on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.
Warranty issues will require the customer to return the product to Excellence Billiards NZL at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Excellence Billiards NZL will help in any way possible with any warranty claims you might have.
7' Excellence Ex Tournament Pool Table - Deluxe
The Excellence 7' Tournament - Deluxe is the official table for Northern Area 8-Ball tournaments and is used in a number of high profile championships.The deluxe version features only the finest quality cloth with west of England Strachan 6811, Industry first aluminum engineered ball rails and a unique 22 point leveling system which ensures a tr...
8' Rosario II Pool Table (American Walnut Finish)
The Rosario II is suitable for any room, with clean simple lines and detailing, hand finished in American walnut on solid beech wood. This table is fitted with genuine leather pockets and a three-piece 25mm thick slate bed. From the tables centre, there are four anti sagging slate levellers to ensure a perfectly flat playing surface for years to...
8' Rosario II Pool Table (Smokey Grey Finish)
The Rosario II is suitable for any room, with clean simple lines and detailing, hand finished in a Smokey Grey on solid beech wood. This table is fitted with genuine leather pockets and a three-piece 25mm thick slate bed.From the tables centre, there are four anti sagging slate levellers to ensure a perfectly flat playing surface for years to co...
Duke Pool Table
The Duke is an elegant yet simple design. Whilst having clean lines and a solid boxed feel, it still has enough tasteful detailing to stand it apart from other tables. A solid maple wood, hand finished in a dark grey walnut and topped off with genuine leather pockets, the Duke looks great in any environment. The three-piece 25mm thick slate bed,...
8' Arizona Pool Table
The Arizona, Constructed from Solid New Zealand pine wood with an espresso finish.Featuring prominent X shaped legs with ebony inlaid diamond sights, this table is sure to be the star of any room. Features - Espresso Finish - 3 piece 25mm Slate - Solid NZ Pine Wood - 3" Solid Wood Framing - 22 Point Leveling System - Genuine Leather Pockets...
8' Maxima Pool Table
American rustic design featuring an antique honey stain finish on solid pine wood. Unique detailing with inlaid ebony diamond sites and finger joined corners. The Maxima is sure to be the highlight of any games room, bringing hours of fun to anyone who plays on it. Note: only a limited number of pool tables are offered for online purchase, for...
8' Malaga Pool Table
The Malaga is made from solid American Oak with a weathered grey finish giving it a real rustic contemporary charm. With a solid look and feel, this table will make a bold statement in any room. Features - Weathered Grey Finish- 3 piece 25mm Slate - Solid American Oak Wood - 3" Solid Wood Framing - 22 Point Levelling System - Genuine Leath...
8' Galaxy Pool Table - Black
The galaxy, constructed from solid German beech wood with Mother of Pearl round sights. With its sleek modern style this table will not fail to attract attention. Features - Matte Black Finish - 3 piece 25mm Slate - Solid Beech Wood - 3" Solid Wood Framing - 22 Point Leveling System - Genuine Leather Pockets - Mother of Pearl Round Sites -...
8' Pierce Pool Table
The Pierce is a modern pool table set off by bold stainless-steel legs and comes in a walnut finish.SpecificationsTable Size: 8’Finish:Natural WalnutPockets:Drop pocketsCloth:Different color options available, photographed with Steel Gray clothSights:Double DiamondLeg:One-piece pedestal metal legsMatching Product:12’ Shuffleboard, Dartboard cabi...