Privacy Policy

Excellence Billiards NZ

Last updated: 11 November 2026

1. Introduction

Excellence Billiards NZ ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, purchase products, request quotations or interact with our business.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information when you visit our website, place an order, request a quotation, contact us or otherwise interact with our business.

This information may include:

• Your name and contact details, including email address and telephone number.

• Billing and delivery addresses.

• Order details, purchase history and transaction information.

• Payment-related information processed through secure third-party payment providers.

• Enquiries, correspondence and customer service communications.

• Product preferences, quotation requests and installation requirements.

• Website usage information, including IP addresses, browser type, device information and cookies.

• Marketing preferences and communication history.

We only collect personal information where reasonably necessary for our business activities or another lawful purpose.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders.

• Arrange delivery, installation and related services.

• Provide quotations and respond to product enquiries.

• Process payments and issue invoices.

• Communicate about orders, deliveries, warranties and customer support.

• Manage returns, exchanges and product issues.

• Improve our website, products and services.

• Detect and prevent fraud or unauthorised transactions.

• Maintain business and accounting records.

• Send promotional communications where permitted by law.

• Comply with legal and regulatory obligations.

We will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

4. Shopify & Third-Party Service Providers

Our online store is powered by Shopify, which provides the e-commerce platform used to display products, process orders and manage online transactions.

We may share relevant personal information with trusted third-party providers where necessary to operate our business.

These may include:

• Shopify and associated e-commerce services.

• Secure payment processors and financial institutions.

• Freight, courier and delivery companies.

• Pool table installers and service contractors.

• Website hosting, analytics and technology providers.

• Email and marketing service providers.

• Accounting and business administration providers.

These providers may process personal information on our behalf or for their own legitimate purposes in accordance with their applicable privacy obligations.

We do not sell customer contact lists or personal information to third parties for their independent marketing purposes.

5. Payment Security

Online payments are processed through secure third-party payment providers.

Excellence Billiards does not directly store complete credit card numbers or card security codes on its own systems.

Payment providers may collect and process payment information in accordance with their security standards and privacy policies.

We take reasonable steps to ensure that payment information is handled securely.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse traffic and support relevant advertising.

Cookies may be used to:

• Maintain shopping cart functionality.

• Remember website preferences.

• Understand how visitors interact with our website.

• Improve website performance and user experience.

• Measure advertising effectiveness.

• Display relevant marketing content where applicable.

You can manage or disable cookies through your browser settings and any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

7. Marketing Communications

Where permitted by law, we may send customers promotional emails, product updates, special offers and other marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications or by contacting us directly.

Unsubscribing from marketing will not prevent us from sending essential communications relating to existing orders, payments or customer service matters.

We comply with applicable requirements under the Unsolicited Electronic Messages Act 2007.

8. Disclosure of Personal Information

We do not disclose personal information to unrelated third parties except where reasonably necessary, authorised or permitted by law.

Information may be disclosed to:

• Service providers assisting with order fulfilment and business operations.

• Delivery and installation contractors.

• Payment processors and financial institutions.

• Professional advisers, including accountants and legal representatives.

• Government agencies, regulators or law enforcement authorities where required or permitted by law.

We take reasonable steps to ensure that personal information is handled appropriately when shared with third parties.

9. Overseas Data Processing

Some of our technology providers, including Shopify and other third-party services, may store or process personal information outside New Zealand.

Where personal information is disclosed overseas, we will comply with applicable requirements of the Privacy Act 2020, including taking reasonable steps to ensure appropriate privacy safeguards are in place where required.

10. Data Security

We take reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, loss, misuse, modification or disclosure.

These measures may include secure website connections, access controls, reputable service providers and appropriate internal procedures.

Although we take reasonable precautions, no electronic storage or internet transmission system can be guaranteed to be completely secure.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Certain transaction and financial records may be retained for at least seven years to comply with New Zealand tax and recordkeeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, unless retention is required or permitted by law.

12. Accessing & Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of that information.

To make a request, please contact us using the details below.

We will respond to requests within the timeframes required by applicable law.

If we decline a correction request, you may have the right to request that