Mezz Cues ASTR-231
STOCKED ITEMS SHIPPED OUT WITHIN 24 HOURS!
Order Processing Time
In most cases, your order will be processed and sent on the day it is received at Excellence Billiards NZL before 3pm (New Zealand) Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on back-order, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (Monday - Friday) of placing your order.
Excellence Billiards NZL does not process orders on weekends or holidays.
Order Shipment Time
New Zealand: 1-4 working days on all stocked items (National Courier)
International: 4-10 working days on all stocked items (International Courier)
Excellence Billiards NZL carries a large stock of the Pool cues, Pool cases, and Billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online Pool / Billiard supplies and auction style sites that simply drop ship their products direct from various Pool / Billiard wholesalers.
If we happen to be out of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item.
We feel that just because we might be out of an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped as one.
Damaged Goods
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call Excellence Billiards NZL +64 9 443-7227
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Excellence Billiards NZL immediately. Excellence Billiards NZL ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety.
Excellence Billiards NZL is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Shortage
Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
Shipping Errors
All claims for missing items must be made with Excellence Billiards NZL within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Excellence Billiards NZL will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Excellence Billiards NZL to correct the problem.
Colours and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colours on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.
Warranty Claims
Warranty issues will require the customer to return the product to Excellence Billiards NZL at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Excellence Billiards NZL will help in any way possible with any warranty claims you might have.
Related Products
Cuetec Cynergy SVB "Ghost Edition" Pool Cue
GOOD GUYS DON’T ALWAYS WEAR WHITE. Take your game to the next level with the same cue fielded by the South Dakota Kid. Crafted with A+ grade kiln-dried Canadian Maple and topped with the player’s choice of Cynergy 11.8 or 12.5 high-performance carbon fiber composite shaft, each SVB Ghost Edition cue features black chrome 3D rings, collars and b...
Cuetec Cynergy Propel Jump Cue – GHOST EDITION
EFFORTLESS AERIAL PROWESS. Designed and developed to provide the most effortless and dynamic jumping experience, each and every component of a Propel jump cue was engineered for out-of-this-world performance. Featuring an all-composite construction and weighing in at an ultralight 11 ounces with its weighted extension attached, Propel jump cues ...
Cuetec Cynergy 15K Carbon Shaft (12.5mm)
Introducing the all-new Cuetec Cynergy 15K Carbon Composite Shaft. Designed and developed with the input and direction of five-time U.S. Open Champion, Shane Van Boening, the Cynergy 15K was engineered for world-class performance. Constructed with a unique pattern of spun 15K carbon fiber tow, reinforced by a poly-foam core; the Cynergy 15K util...
Cuetec Cynergy Breach - Break Cue
Cuetec Cynergy Breach - Break Cue
Developed to provide devastating power. The all-new Cynergy Breach break cue utilizes a 12.75mm carbon fiber composite break shaft engineered to deliver more energy for your all-important opening salvo. Featuring a stiffer carbon fiber filament orientation, that is paired with a rock-solid phenolic ferrule and Taom 2.0 break / jump tip, each Bre...
Cuetec Cynergy SVB-BL Pool Cue
Cuetec Cynergy SVB-BL Pool Cue
Take your game to the next level with the same cue fielded by five-time U.S. Open Champion Shane Van Boening. Crafted with A+ grade kiln dried Canadian Maple and topped with the Cynergy 15K high-performance carbon fiber composite shaft, each SVB Gen One cue features stainless steel 3D rings, collars and butt cap. Designed for the champ himself, ...
IGNITE Shaft
IGNITE Shaft
A limited edition cue shaft with the new carbon technology that ensures great playing performance.Produced with the finest material by Miki Co. Ltd.Details:Cue tip: Zan Plus MCue tip diameter: 12.20mmFerrule: IG4 Shaft length: 29"Joint Wavy or United
Mezz Cues - AVANT
Mezz Cues - AVANT
THE WEIGHT AND BALANCE YOU DESIREThe revolutionary AVANT with its Dual Loading System offers unparalleled customizability allowing the AVANT cue to be balanced and weight adjusted at the same time. Optimum weight and balance can be achieved through 8 different bolts which can be inserted in butt end and forearm to adapt the weight and balance in...
Cuetec Cynergy Breach "Ghost Edition" - Break Cue
SHATTER THE RACK. Developed to provide devastating power. The all-new Cynergy Breach break cue utilizes a 12.75mm carbon fiber composite break shaft engineered to deliver more energy for your all-important opening salvo. Featuring a stiffer carbon fiber filament orientation, that is paired with a rock-solid phenolic ferrule and Taom 2.0 break/ju...
KODA Cues KD31
KODA Cues KD31
Koda KD31 Pool Cue. The KD31 has a crimson red curly maple forearm and butt sleeve design with a black linen wrap section.Default Tip: Le ProCue Type: Play CueShaft Type: Hard MapleJoint Type: 5/16 x 18 ThreadShaft Diameter: 13mmShaft Length: 29 InchShaft Taper: Gradual Rise Pro TaperJoint Collar: Wood to WoodCue Wrap: Irish LinenWood Type: Mapl...
KODA Cues KD30
KODA Cues KD30
Koda KD30 Pool Cue. The KD has a natural curly maple forearm and butt sleeve design with a black linen wrap section.Default Tip: Le ProCue Type: Play CueShaft Type: Hard MapleJoint Type: 5/16 x 18 ThreadShaft Diameter: 13mmShaft Length: 29 InchShaft Taper: Gradual Rise Pro TaperJoint Collar: Wood to WoodCue Wrap: Irish LinenWood Type: Maple - Hard
KODA Cues KD53
KODA Cues KD53
Koda KD53 Pool Cue. The KD53 has a black stained forearm, the forearm has a 4 point natural and cocobolo design. The butt sleeve is black-stained with a matching forearm design.Default Tip: Le ProCue Type: Play CueShaft Type: Hard MapleJoint Type: 5/16 x 18 ThreadShaft Diameter: 13mmShaft Length: 29 InchShaft Taper: Gradual Rise Pro TaperJoint C...
KODA Cues KD33
KODA Cues KD33
Koda KD33 Pool Cue. The KD33 has an Onyx stained maple forearm and butt sleeve design with a black linen wrap section.Default Tip: Le ProCue Type: Play CueShaft Type: Hard MapleJoint Type: 5/16 x 18 ThreadShaft Diameter: 13mmShaft Length: 29 InchShaft Taper: Gradual Rise Pro TaperJoint Collar: Wood to WoodCue Wrap: No WrapWood Type: Maple - Hard