STOCKED ITEMS SHIPPED OUT WITHIN 24 HOURS!
Order Processing Time
In most cases, your order will be processed and sent on the day it is received at Excellence Billiards NZL before 3pm (New Zealand) Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on back-order, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (Monday - Friday) of placing your order.
Excellence Billiards NZL does not process orders on weekends or holidays.
Order Shipment Time
New Zealand: 1-4 working days on all stocked items (National Courier)
International: 4-10 working days on all stocked items (International Courier)
Excellence Billiards NZL carries a large stock of the Pool cues, Pool cases, and Billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online Pool / Billiard supplies and auction style sites that simply drop ship their products direct from various Pool / Billiard wholesalers.
If we happen to be out of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item.
We feel that just because we might be out of an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped as one.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call Excellence Billiards NZL +64 9 443-7227
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Excellence Billiards NZL immediately. Excellence Billiards NZL ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety.
Excellence Billiards NZL is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
All claims for missing items must be made with Excellence Billiards NZL within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Excellence Billiards NZL will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Excellence Billiards NZL to correct the problem.
Colours and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colours on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.
Warranty issues will require the customer to return the product to Excellence Billiards NZL at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Excellence Billiards NZL will help in any way possible with any warranty claims you might have.
Cue Magic - Shaft Cleaner
Keep your shaft in good condition with Cue Magic Shaft Conditioner. It keeps your shafts clean from hand oil and provides a smooth slick surface. It also conditions the wood and seals the pores on the wood. Contain 30ml.
Kamui Black Snooker Tips 11mm (Single)
Kamui tips are made from 100% pig skin. Kamui tips are made by compressing 10 layers of pig skin to create the best layered tip on the market today. Kamui's special lamination process decreases the chance of delamination in the tip. You will find the Kamui tip holds chalk better than our competitors providing better grip on the ball. 11mm tip mu...
Cuetec Bowtie 3-in-1 Tip Tool
The Cuetec Bowtie tip tool 3 in 1 tool provides a scuffer, shaper, and tip aerator all in one tool.
Kamui Billiard Gloves
The Kamui Glove protects you from external factors and allows you the chance to focus even under immense pressure. It is made of quick-drying fabric so that you can have smooth strokes, accurate shooting, and speed regardless of sweaty hands. In addition, it has Anti-slip pad attached to the palm, supports a more stable bridge and allows you mor...
Kamui ROKU Chalk
A much-awaited technologically advanced pool cue chalk is finally here. Imagine having the ability of the KAMUI Chalk.98ß or 1.21ß but without the mess on the cue ball and without the mess on the felt. The first objective is to ensure high quality chalk,which has grip power, adhesion, and solidity, since those are the most important performanc...
Cuetec Axis Glove
Breathable comfort from any angle. Your bridge is part of your game’s foundation. On-table success is built on a solid foundation. Axis Gloves feature a durable, ultra low-friction surface paired with cool-flow breathable mesh, reinforced with double stitching to provide players with a smoother and more consistent stroke. The result is a better ...
Cuetec Smart Extension
The Cuetec Metallic Smart Extension is a quick and easy way to instantly add 6" to the length of your cue. This device works exclusively with any Cuetec weight adjustable model and conveniently fits in most cue case accessory pouches. Simply unscrew the existing butt cap as if adjusting the weight and screw in the Cuetec Smart Extension. Now you...
Cuetec AVID 95-322 Pool Cue
Inspired by our past, engineered to make history.Owing its lineage to the traditional “sneaky-pete” styled cues made famous by early American hustlers, AVID Era cues are anything but traditional. Crafted of A grade kiln-dried, vacuum-sealed hard maple and equipped with the all-new AVID 12.75 glass bonded maple low-deflection shaft, AVID Era cues...
Cuetec Cynergy 15K Carbon Shaft
Introducing the all-new Cuetec Cynergy 15K Carbon Composite Shaft. Designed and developed with the input and direction of five-time U.S. Open Champion, Shane Van Boening, the Cynergy 15K was engineered for world-class performance. Constructed with a unique pattern of spun 15K carbon fiber tow, reinforced by a poly-foam core; the Cynergy 15K util...
Instroke 2X4 Leather Buffalo Case
Instroke custom cue cases are considered by most players to be the best all around cue cases and the Buffalo Series is the most popular of all the case models. These cases are made from a high grade vegetable oil tanned buffalo hide. Instroke Buffalo cases look great, feel great, wear great and give your cues the protection only Instroke can pro...
Cuetec Cynergy WALNUT Pool Cue
Exhibiting a beautiful harmony between high-performance man made materials and satin finished natural ebony, each Cynergy Ebony cue is crafted to provide players with the most complete playing experience.Featuring Cuetec’s rich True-Wood Ebony veneer surrounding an A+ grade vacuum sealed kiln dried Canadian Maple core, and paired with the state-...
Mezz Cues EC9-R2
A CLASSIC REIMAGINEDThe successor of the EC7 series brings a freshen appreciation for the natural beauty of exotic woods. A simple but striking design of the new EC9 accompanied with accented white and double stitched silver rings accentuates its elegance. Introducing the minimal deflecting straight pro taper shaft, the WX-Σ advances players cap...