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TERMS & CONDITIONS

TERMS & CONDITIONS OF SALES
EXCELLENCE BILLIARDS NZL



SECTION 1: GENERAL TERMS OF SALE

Our general terms of sales are as stated below.

1.1: CARE OF ITEM

Any damages to the sale items will be considered your responsibility once the payment has been finalized and the item has left the store or installation / delivery has been completed.

1.2: ORDER CANCELATION

At any time we reserve the right to cancel any order and refund all payments made on an account.




SECTION 2: PRE ORDERING & BACKORDERING

If a product is not in stock / on backorder, we will at our discretion offer a Pre order / Backorder on certain items.

2.1: PAYMENT

Full payment will be required before the order is placed, unless otherwise agreed upon.

2.2: STOCK

The product is not in stock, it will not ship to you until it has been received into our stock.
Please take note of this to avoid any frustration that may occur with any delay.

2.3: COMMITMENT OF PAYMENT

Once the order has been confirmed as in transit or 5 working days have passed, all payments become non refundable and the item is assigned to you.

2.4: ARRIVAL OF ITEM

Generally you will be expected to pick up your ordered product within 5 working days of it arriving to us, unless otherwise arranged.

The item will arrive on or near the ETA we have stated (if available), we will do our best to keep you updated on the shipment process.

If full payment has not been made, upon pickup you will required to pay the outstanding amount.

2.5: OTHER PARTIES

If another party is interested in the item you have pre ordered and they are willing to pay in full for the item after it has landed while still having an outstanding balance, you will have first pick to pay the remainder of the invoice (within 5 working days), or we reserve the right to refund your deposit and cancel your order.



 

SECTION 3: DEPOSITS

If you require an item at a later date and would like to reserve the product a deposit will be required.

3.1: PAYMENT

Once payment is confirmed you will have 10 working days to relinquish the product and receive your payment back in full.

3.2: OTHER PARTIES

If another party is interested in the item and is willing to pay in full within the 10 day window of your payment, you will have first pick to pay the remainder of the invoice (within 3 working days), or we reserve the right to refund your deposit and cancel your order.

3.3: COMMITMENT OF PAYMENT

After 10 working days your deposit will be considered non refundable as the product will now be fully assigned to your name.

3.4: PICK UP / DELIVERY

The item will not be released to you until full payment has been confirmed.



SECTION 4: RETURNS / REFUNDS / EXCHANGES

If the item is damaged or not fit for purpose.

 

4.1: CHANGE OF MIND

Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.

 

4.2: MINOR DAMAGES

If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.

 

4.3: MAJOR DAMAGES

If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund.

Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods. We will where available, provide goods of the same type and similar value to the returned goods.

4.4: UNOPENED ITEMS
We offer a 14 days hassle free return. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

 

4.5: LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at support@excellencebilliards.co.nz

 








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