STOCKED ITEMS SHIPPED OUT WITHIN 24 HOURS!
Order Processing Time
In most cases, your order will be processed and sent on the day it is received at Excellence Billiards NZL before 3pm (New Zealand) Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on back-order, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (Monday - Friday) of placing your order.
Excellence Billiards NZL does not process orders on weekends or holidays.
Order Shipment Time
New Zealand: 1-4 working days on all stocked items (National Courier)
International: 4-10 working days on all stocked items (International Courier)
Excellence Billiards NZL carries a large stock of the Pool cues, Pool cases, and Billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online Pool / Billiard supplies and auction style sites that simply drop ship their products direct from various Pool / Billiard wholesalers.
If we happen to be out of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item.
We feel that just because we might be out of an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped as one.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call Excellence Billiards NZL +64 9 443-7227
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Excellence Billiards NZL immediately. Excellence Billiards NZL ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety.
Excellence Billiards NZL is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
All claims for missing items must be made with Excellence Billiards NZL within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Excellence Billiards NZL will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Excellence Billiards NZL to correct the problem.
Colours and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colours on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.
Warranty issues will require the customer to return the product to Excellence Billiards NZL at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Excellence Billiards NZL will help in any way possible with any warranty claims you might have.
Olhausen Air Hockey - Euro Series (Slick Ice)
Sizes:88” x 48” x 31”Sleek and agile it’s modern appearance belies its ancient roots. Info Sheet
OG Tri Folding Poker Tops
Make your games room complete with a high quality Olhausen Games Poker table, these easily fold away and come out to go on any flat surface. Turn your dining table into a poker table at any time. Cushioned Rails 10 Built in Drink Holders Green Felt Playing Surface Size: 83.46” L x 41.92” W x 1.77” H
Cornilleau Table Tennis 300S Crossover - Grey
Cornilleau SPORT 300S Crossover Outdoor The 300 S Crossover from Cornilleau is a feature-rich Outdoor Table Tennis Table that is 100% Weatherproof. The table folds away for easy upright storage and features oversized wheels for easy movement. You are also able to keep one half of the table tennis table in the upright position to allow you to p...
Cornilleau Table Tennis 250S Crossover - Grey
With equipment designed to appeal to every user, the 250S Crossover is excellent value for money. The rain, snow, frost and sunshine will have no influence over this table, which enables you to play matches in any weather, anytime. Color Grey Thickness of Table Top 5mm Table Top Finish/Coating SOFTMAT Adjustable Net Tension Playing Surf...
Cornilleau Table Tennis 100S Crossover - Grey
Cornilleau Sport 100S Crossover OutdoorThe 100S Crossover from Cornilleau is a quality Outdoor Table Tennis Table at an affordable price. It features a robust and completely weatherproof outdoor playing surface with a 10 year guarantee and a sturdy steel frame and adjustable feet.The table is easy to fold up and put away without needing to remov...
Olhausen - Louis XIV
These products are made / shipped to order with a lead time of 6-10 weeks. Shown in: Butternut Finish on Maple Sizes: 9 ft, 12 ft, 14 ft, 16 ft, 18 ft, 20 ft & 22 ft Wood Material: Maple 20″ Solid Maple Playfield Finishes Available: All Olhausen® Finishes
Olhausen - Waterfall
These products are made / shipped to order with a lead time of 6-10 weeks. Shown in: Matte Black Lacquer with Brushed Aluminum Accents Sizes: 12 ft, 14 ft, 16 ft & 18 ft Wood Material: Maple 20″ Solid Maple Playfield Finishes Available: All Olhausen® Finishes
Olhausen Air Hockey - Omni
Commercial grade aluminum extruded rails with • Black powder coating • Hidden rail bolts system • 40% more bolts than the nearest competitor’s table for increased puck action off rails • 45 degree rail corners assembled for performance and safety • 5/16” overhang on the nose of the rail High-pressure laminate playfield with: • MDF substrate ...
Olhausen - Coronado
These products are made / shipped to order with a lead time of 6-10 weeks. Shown in: American Walnut Finish on Oak Sizes: 9 ft, 12 ft, 14 ft, 16 ft, 18 ft, 20 ft & 22 ft Wood Material: Maple & Oak 20″ Solid Maple Playfield Finishes Available: All Olhausen® Finishes
Olhausen - Remmington
These products are made / shipped to order with a lead time of 6-10 weeks. Shown in:Custom Finish on Maple Sizes: 9 ft, 12 ft, 14 ft, 16 ft, 18 ft, 20 ft & 22 ft Wood Material: Maple 20″ Solid Maple Playfield Finishes Available: All Olhausen® Finishes
Olhausen Foosball Table "International" 1.5" Cabinet
Commercial Grade Made in the USA. Sizes:56” x 30” x 36” Assembled Size (L x W x H): 56” x 30” x 36” Assembled Weight: 245 Lbs. Shipped Size (L x W x H): 58” x 33” x 18” Shipped Weight: 301 Lbs. Apron Height: 16” Game Comes With: (3) Balls Spiral pin punch (2) Additional Men - (1) red, (1) black Rod Block Lubricant Warranty Assembly Inst...
Olhausen - Tustin
These products are made / shipped to order with a lead time of 6-10 weeks. Shown in: Maple with Matte Graphite Finish Sizes:9 ft, 12 ft, 14 ft, 16 ft, 18 ft, 20 ft & 22 ft Wood Material: Oak 20″ Solid Maple Playfield Finishes Available: All Olhausen® Finishes