Olhausen - Symphony
STOCKED ITEMS SHIPPED OUT WITHIN 24 HOURS!
Order Processing Time
In most cases, your order will be processed and sent on the day it is received at Excellence Billiards NZL before 3pm (New Zealand) Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on back-order, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (Monday - Friday) of placing your order.
Excellence Billiards NZL does not process orders on weekends or holidays.
Order Shipment Time
New Zealand: 1-4 working days on all stocked items (National Courier)
International: 4-10 working days on all stocked items (International Courier)
Excellence Billiards NZL carries a large stock of the Pool cues, Pool cases, and Billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online Pool / Billiard supplies and auction style sites that simply drop ship their products direct from various Pool / Billiard wholesalers.
If we happen to be out of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item.
We feel that just because we might be out of an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped as one.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call Excellence Billiards NZL +64 9 443-7227
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Excellence Billiards NZL immediately. Excellence Billiards NZL ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety.
Excellence Billiards NZL is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
All claims for missing items must be made with Excellence Billiards NZL within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Excellence Billiards NZL will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Excellence Billiards NZL to correct the problem.
Colours and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colours on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.
Warranty issues will require the customer to return the product to Excellence Billiards NZL at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Excellence Billiards NZL will help in any way possible with any warranty claims you might have.
EX Games - Table Tennis Conversion Top
Our Table Tennis Conversion Top is the perfect solution to slip over virtual any pool table and enjoy the best of billiards and ping pong without compromising your game room space. Featuring foam rubberized under side pads to prevent any scratching to your pool table rails, it is a sure fix for combining two loves into one table. This ping pong ...
EX Games - 5' Striker Foosball Table
The EX Games - Striker Foosball Table provides a full sized playing area, perfect for the whole family at an affordable price. The sleek contemporary design means this will look the part in any games room. Features: - Table size (54" x 29" x 32")- 27mm MDF construction- ABS players- Plastic scorers, handles- Cup holders- 53 kgs in weight- Design...
Cornilleau Table Tennis 100S Crossover - Grey
Cornilleau Sport 100S Crossover OutdoorThe 100S Crossover from Cornilleau is a quality Outdoor Table Tennis Table at an affordable price. It features a robust and completely weatherproof outdoor playing surface with a 10 year guarantee and a sturdy steel frame and adjustable feet.The table is easy to fold up and put away without needing to remov...
EX Games - 7' Multi '4 in 1' Games Table
The EX Games Multi "4 in 1" Games table is perfect for kids and adults of all ages. With an easy to use functional rotating top, this means you can switch between games in a matter of seconds. The ideal space saving solution for any games room! Features - (4 in 1) Pool Tables, Air Hockey, Table Tennis or Dining- Table Size: 7FT (2130*1120*810mm...
Cornilleau Table Tennis 250S Crossover - Grey
With equipment designed to appeal to every user, the 250S Crossover is excellent value for money. The rain, snow, frost and sunshine will have no influence over this table, which enables you to play matches in any weather, anytime. Color Grey Thickness of Table Top 5mm Table Top Finish/Coating SOFTMAT Adjustable Net Tension Playing Surf...
Cornilleau Table Tennis 510M PRO
Cornilleau Pro 510 Outdoor Table Tennis Table Grey Top The design of the static Pro 510 Outdoor Table Tennis Table from Cornilleau is perfect for tougher environment such as Schools, Caravan Parks, Resorts and Hotels.With the curved legs the table can be installed in a public place and bolted to the ground. The permanent metal net is screwed to ...
Cornilleau Table Tennis 300S Crossover - Grey
Cornilleau SPORT 300S Crossover Outdoor The 300 S Crossover from Cornilleau is a feature-rich Outdoor Table Tennis Table that is 100% Weatherproof. The table folds away for easy upright storage and features oversized wheels for easy movement. You are also able to keep one half of the table tennis table in the upright position to allow you to p...
Cornilleau Table Tennis 500M Crossover - Grey
Cornilleau Sport 500 M Crossover Outdoor The latest 2016 version of the Cornilleau 500 M Crossover Outdoor Table Tennis Table has a new design and much bigger wheels. This helps when transporting it over any surface. It also benefits from a Mat-Top finish (which reduces glare by ten times). It has excellent weatherproofing, a very clever net w...
Garlando G2000 - Blue
Among the most recent freeplay Garlando tables, G-2000 immediately strikes everybody’s attention for the particular shape of its cabinet, looking like a gondola, and for the inclined legs whose arch-cut cross-panel conveys a soaring and elegant impression. G-2000 is available in two colour versions to meet larger public’s tastes: a traditional w...